Q: What documents will I receive from Qualitex Trading for my shipment?
A: As an importer, you will receive: - Bill of Lading (B/L) - Insurance Document (if applicable) - Export Certificate - Commercial Invoice - Inspection Certificate (if required) - Export Permit (if required)
Q: Why do I need to provide the full name and address of the consignee?
A: Shipping companies need complete information for the B/L. Any mistakes can lead to delays and extra costs.
Q: What is a consignee?
A: The consignee is the person who will own the vehicle. Provide the consignee's full name, complete address, and phone number.
Q: What is the Notify Party?
A: The individual or entity the shipping agent contacts to confirm the vessel's arrival date.
Q: What is the DHL Delivery Address?
A: The address provided for dispatching shipping documents via DHL courier.
Q: Can I verify the information on the B/L before you send it?
A: Yes, a PDF of your B/L and other documents will be emailed for verification.
Q: My country’s customs office is asking for a packing list. Can you provide one?
A: Our Commercial Invoice contains all necessary information, which should suffice.
Q: Can I request changes to vehicle information on the B/L or other documents?
A: No, altering information on the B/L or other documents is illegal.
Q: Can I track the documents you send me?
A: Yes, the DHL tracking number will be emailed once your documents are dispatched.
Q: My DHL tracking log isn’t showing my documents are being shipped. Is there an issue?
A: Please wait 24 business hours before reporting any problems. The tracking log updates once the package is picked up and scanned.